TREASURED & TWISTED TRINKETS:
Your item(s) were handmade with attention to detail. Please be aware that all handmade items may contain small imperfections. Also, similar handmade items may be slightly different due to the fact they are handmade and not factory mass produced.
Colors may vary due to photography, computer monitors, etc. We do our best to capture an accurate depiction of the colors offered.
Resin items are not designed to be toys. Resin is a hard substance and can have slightly rough and or sharp edges just by nature. We attempt to sand down sharp edges as best as possible but it may be impossible to get rid of all rough/sharp edges. Also, please realize sanding may make that area more matte looking.
3D printed items that are made from multi-colored PLA material (colors switch between 2 or more colors throughout the item) will vary from item to item due to the nature of the material and how the item is printed. As with handmade items, due to the nature of 3D printing, some minor imperfections may occur but we do what we can to keep those to a minimum. *PLA plastic is meant for indoor use and should not be placed outside.
Please double check all custom orders before checking out for correct items, number of items, colors, etc. We are not responsible for incorrect options selected for orders. Please feel free to contact us before ordering if you have questions about the order. We will get back to you as quickly as possible.
Shipment Processing Time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, noon Central Time through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number. The tracking number will be active within 24 hours.
Damages or Stolen Shipments
Treasured Treats and Trinkets is not liable for any products damaged or lost during shipping or stolen after delivery. Packages are carefully packed to make the item(s) as secure as possible, but we can't control how the packages are handled after they leave our hands. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Shipping: Customs and Import Taxes
Buyers are responsible for any customs and import taxes/costs that may apply for shipping to other countries outside the USA. Also, be aware that once the item(s) are shipped, we have no control over delays due to customs, regular mailing issues, etc. Please consider these possible delays when placing your order.
Return to Sender or Wrong Shipping Address
If an item is "returned to sender" and the customer wants it to be shipped back or to a different address than the original address provided, the customer is responsible for the new shipping cost. We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Making and paying for an order means that you have read and agreed to these terms and conditions.